1. Nature of Service
TrackMyAd provides a software-as-a-service (SaaS) platform for campaign verification. Once the platform is configured for a campaign — QR codes generated, installer accounts created, and campaign data set up — the service is considered activated and the associated setup is non-reversible.
2. Platform Subscription / Access Fees
Fees charged for access to the TrackMyAd platform (admin dashboard, campaign management, report generation) are non-refundable once the billing period has begun. If you believe you were charged in error, contact us within 7 days of the charge at sales@starlineadvertising.com.
3. Campaign Setup Fees
Campaign setup fees (QR code generation, campaign configuration, onboarding) are non-refundable once the setup process has been initiated, as these involve dedicated labour and system resources.
4. Disputed Deliveries
If a client disputes the number of verified installations:
- All job records are available in the admin dashboard with GPS coordinates, timestamps, QR serial numbers, and photos
- Disputes must be raised in writing within 14 days of the campaign end date
- We will provide a full data export for independent audit
- Refunds or credits will be considered only where a provable system error on our part caused incorrect job counts
- Human errors (incorrect hood counts set by the admin, wrong city assignments, etc.) are not grounds for refund
5. Installer Earnings
Installer earnings are calculated from server-validated job submissions. Earnings for jobs that passed all server-side checks (QR uniqueness, GPS presence, duplicate check) are final and payable. Earnings are not reversible once a job has been verified and paid.
6. Advance Payments
Any advance payments made by installers or managers (deducted from future earnings) are recorded in the platform and reflected in the payout summary. These are credited against verified jobs — they are not refundable as cash but will be fully offset against earned job payouts.
7. Cancellation
If a campaign is cancelled before any installer activity begins, a partial refund of setup fees may be considered on a case-by-case basis. Once installers have begun submitting jobs, no refund is available for the campaign period already active.
8. How to Request a Refund
To initiate a refund request, email us at sales@starlineadvertising.com with:
- Your company name and campaign name
- The invoice or transaction reference
- A description of the issue and amount in dispute
We will respond within 5 business days. Approved refunds will be processed within 10 business days via the original payment method or bank transfer.
9. Contact
sales@starlineadvertising.com | +91 99780 01239
Silver Star Line Advertising, Gujarat, India.